F.A.Q. Section:

I think I have spyware, what should I do?

You may know online spyware by one of its many names; adware, malware, crime ware, scum ware, snoop ware. Any way you name it, spyware is an extremely dangerous online threat that jeopardizes your computer’s data and your personal information. Spyware comes in many forms including adware, key loggers, Trojans, system monitors, browser hijackers, and dialers. It ranges from adware tracking cookies which let online companies track your activities on a Web site and tailor pop-up ads based on your choices, to disturbing spyware programs like Trojans, key loggers and system monitors, which capture keystrokes, online screenshots, and personally identifiable information like your social security number, bank account numbers, logins and passwords, or credit card numbers.   Because of its stealth nature, most Internet users are more familiar with spyware symptoms than with its many names. 9 out of 10 Internet connected computers are infected with spyware so it's very likely some form of spyware is already installed on your desktop or laptop. Your computer may be infected if you recognize any of the symptoms:

  • Sluggish PC Performance
  • An increase in pop-ups
  • Mysterious new toolbars attached to your internet web browsers you can't delete
  • Unexplained change to a different "home page"
  • Frequent computer crashes
  • "Blue screen of death"
I thought I removed this virus, why does it keep coming back?

There are certain viruses created specifically to re-infect your system. Sometimes you will hear them referred to a "rootkits". These are a particularly nasty variety of malware. What this virus does is embed itself into your filesystem and replicate itself after it is found and removal is attempted by antivirus software. This can be particularly frustrating to you as a user.

There are methods to completely remove these "rootkit" viruses without destrustion of your data. These methods are sometimes complex and involve tedious registry changes. Some of these rootkits can even bypass detection by Antivirus scanners. Some behaviors include sluggish loading, seemingly random system slowdowns and strange mouse behavior.

If you feel your computer may be at risk, please do not hesitate to call us.

What are some measures I can take to protect my PC from infection?
  • Say no to "freeware"
  • Update your security patches
  • Avoid websites you don't know
  • Be VERY suspicious of email and IM's
  • DON'T use peer to peer file sharing services
  • Use a Firewall
  • Use an Anti-Virus program (Please remember, if you have 2 Anti-virus programs installed on the same computer then you have nothing installed as they cancel each other out!)
I have a computer emergency, do you do afterhours calls?

Absolutely, feel free to give us a call. We know that not every disaster happens between the hours of 9 and 5. Your computer is important to you and we are happy to be of assistance whenever you need it.


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